Please inspect your merchandise when you receive it. We cannot accept returns or exchanges on decorated, used, or washed items under any circumstances.
- Returns must be authorized by JAB Trading in advance by phone or email.
- It is the responsibility of the buyer to verify the accuracy of style, color, size and quantity on orders prior to use.
- All claims for shortages, damages, defects, incorrect items and errors, etc. must be made within 14 days of receipt of merchandise.
- All returns or exchanges on claims within 14 days of receipt of merchandise due to damages, defects, or seller error will be processed by JAB Trading free of charge.
- Returns and exchanges of unwanted merchandise or returns and exchanges due to customer error within 14 days of receipt of merchandise are subject to applicable shipping charges.
- All returns and exchanges after 14 days of receipt of merchandise will be subject to a 15% restocking fee based on the quantity and nature of the returned products plus applicable shipping charges.
- No merchandise will be accepted for return or exchange after 60 days from the date of receipt of merchandise.
- Returns without original corresponding invoice number(s) will be credited at the lowest published price.
- Merchandise that is not JAB Trading’s (meaning sold to you by JAB Trading) will be returned to you at your expense or disposed of by JAB Trading.
- Discontinued or closeout items are not returnable.
- Altered or embellished products are not returnable.
- Defective merchandise must have tape placed over the flaw before returning.
- We reserve the right to ask for photographic or other evidence of a defect.
- We reserve the right not to permit a return or exchange if we believe in our sole discretion you are abusing the return policy.
Please contact us if you have any questions at (210) 681-2188.